They focus on getting their people to deliver the key activities and doesn’t attempt do too much themselves. The best managers delegate widely, using the ethic ‘Ask for forgiveness, not for permission’ to free their people from blame or wrongdoing.
Build the Best Teams
Leveraging the exceptional talents of all the people around them, managers develop and utilize capability fully – and glue it together.
Focus on Delivery
Managers are there to deliver the day to day tactical results the organization needs. Here, there is little space for strategy or vision as such, but those great at managing people will keep a reference point there. Every manager’s defined goal is measurable results.
As it’s all about people, great managers build relationships easily and make it a priority, day-in-day out. They spend a lot of time with and listening to, their people.
Actually, they don’t just accept it, they suck feedback in – they use their excellent listening skills to seek out feedback all the time – in every interaction.
Grasping the opportunities, the best managers quickly link them to those who can make progress in their own development – and in line with ongoing Succession Planning, prepare for the future well in advance.
They are very clear that they are ‘where the buck stops’. No blame elsewhere, not upwards deflection of decisions; no ‘someone else’s fault’. They are where the action is and they accept it. It’s down to them.
To ensure that everyone is clear, great managers have simple and clear standards throughout their area of operation – ideally created in collaboration with their people.
Focusing entirely on value-creation, they stick to plans, policies and change programmes like glue. They have a skill to know and deliver what is right, without veering from their Vision.
Can Be Trusted
The best managers are ethically sound, fair and honest. They make promises only when they know they can deliver. Everyone is treated equally and their own behavior models fairness and transparency.